Channels

Four ways to reach the team.

Pick whichever fits. Email and Discord reach a human; the docs and the live status page answer most things instantly, no ticket required.

support@evalguard.ai

Email Support

For technical issues, billing questions, or general inquiries. The fastest way to reach a human on the team.

Email support@evalguard.ai

evalguard.ai/docs

Documentation

Browse the guides, API reference, SDK quickstarts, and tutorials — most questions are answered here first.

View the docs

evalguard.ai/status

System Status

Real-time platform health, incident history, and uptime. Check here first if something looks degraded.

Open status page

discord.gg/evalguard

Discord Community

Join the community for discussions, feature requests, and peer support from other engineers running EvalGuard.

Join the Discord

Response times

How fast we get back to you.

Support response targets scale with your plan. Need a guaranteed window, priority routing, or a named contact? That's the Enterprise tier.

Free

Community

Discord community support, best-effort.

Pro

24h

Email response within 24 hours.

Team

Email response within 4 business hours.

Enterprise

Priority response within 1 hour, 24/7.

Targets reflect our published Service Level Agreement. Enterprise plans can negotiate custom SLAs and 24/7 coverage.

Enterprise

Dedicated support, custom SLAs.

Need priority response times, a named contact, or 24/7 coverage with a guaranteed window? Talk to sales about an Enterprise plan tailored to your team.

Talk to sales Email support

Direct contacts

General support

support@evalguard.ai

Security reports

security@evalguard.ai

Documentation System Status Service Level Agreement Discord Community

Need a hand?We're online and listening.