Terms of Service

To use the Service, you must create an account by providing accurate, current, and complete information. You must be at least 16 years old to create an account. You agree to update your account information to keep it accurate and current.

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any loss arising from unauthorized use of your account.

If you invite team members to your organization, you are responsible for their compliance with these Terms. Organization administrators can manage roles and permissions for team members. You are responsible for removing access for individuals who should no longer have it.

API keys grant programmatic access to the Service and carry the same privileges as your account. You must treat API keys as confidential credentials. Compromised keys should be revoked immediately via the dashboard.

You retain all rights, title, and interest in your data ("Customer Data"). Customer Data includes all content, prompts, model outputs, evaluation results, datasets, and configurations that you submit to or generate through the Service.

We process Customer Data solely to provide, maintain, and improve the Service. We do not use Customer Data to train machine learning models or for any purpose unrelated to delivering the Service to you. We do not sell Customer Data to third parties.

Customer Data is isolated using row-level security (RLS) policies. Each organization's data is logically separated and inaccessible to other organizations. Encryption at rest and in transit is applied to all Customer Data.

You may export your Customer Data at any time via the API or dashboard. Upon termination of your account, we will make your data available for export for 30 days before permanent deletion.

For customers on paid plans, we commit to a 99.9% monthly uptime target for the Service, excluding scheduled maintenance windows. Uptime is calculated as the percentage of minutes in a calendar month during which the Service is available.

We will provide at least 48 hours' advance notice for scheduled maintenance that may affect Service availability. Maintenance windows are typically scheduled during off-peak hours (Saturday/Sunday 02:00 - 06:00 UTC).

If we fail to meet the 99.9% uptime commitment in a calendar month, affected paid customers may request service credits. Credits are calculated as a percentage of your monthly subscription fee: 10% for uptime between 99.0% and 99.9%, 25% for uptime between 95.0% and 99.0%, and 50% for uptime below 95.0%. Credits are issued upon request and applied to future invoices. Total credits in any month shall not exceed 50% of your monthly fees.

The uptime commitment does not apply to: (a) features labeled as "alpha," "beta," or "preview"; (b) outages caused by factors outside our reasonable control, including force majeure events; (c) outages resulting from your equipment, software, or network connections; or (d) outages resulting from your violation of these Terms.

The Service is offered under various subscription plans, including a free tier with usage limits. Paid plans are billed monthly or annually, as selected at the time of purchase. Prices are exclusive of applicable taxes unless stated otherwise.

Payment is processed via our authorized payment processors (Stripe and/or Razorpay). By subscribing to a paid plan, you authorize us to charge your designated payment method on a recurring basis. You are responsible for maintaining valid payment information.

You may upgrade or downgrade your plan at any time. Upgrades take effect immediately, with prorated charges for the remainder of the billing period. Downgrades take effect at the end of the current billing period. Usage limits of the new plan apply upon the effective date of the change.

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the end of the period you have already paid for. We do not provide prorated refunds for partial billing periods.

Annual subscriptions are eligible for a full refund within 14 days of purchase if you have not exceeded the free-tier usage limits during that period. Monthly subscriptions are non-refundable. Refund requests should be submitted to billing@evalguard.ai.

You retain all intellectual property rights in your Customer Data, including prompts, model configurations, evaluation datasets, and any outputs generated through the Service. Nothing in these Terms transfers ownership of your intellectual property to us.

We retain all intellectual property rights in the Service, including the platform software, algorithms, user interface designs, documentation, APIs, and all related materials. The Service is licensed, not sold, to you for the duration of your subscription.

If you provide feedback, suggestions, or ideas about the Service, you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use such feedback for any purpose, including to improve the Service. Feedback does not include Customer Data.

Portions of the Service may be made available under open-source licenses (e.g., MIT License). Such components remain governed by their respective open-source licenses. These Terms apply to the proprietary SaaS platform and services beyond what is covered by open-source licenses.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100). THIS LIMITATION APPLIES REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

You may terminate your account at any time by canceling your subscription and deleting your account through the dashboard, or by contacting support@evalguard.ai.

We may terminate or suspend your account with 30 days' written notice for any reason. We may terminate or suspend your account immediately and without notice for: (a) material breach of these Terms; (b) violation of the Acceptable Use policy; (c) non-payment of fees for more than 15 days past due; or (d) if required by law.

Upon termination: (a) your right to access the Service ceases immediately; (b) we will make your Customer Data available for export for 30 days; (c) after the 30-day export period, we will permanently delete your Customer Data; (d) any outstanding fees become immediately due and payable.

Sections regarding intellectual property, limitation of liability, indemnification, and governing law survive termination of these Terms.

These Terms are governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms shall first be resolved through good-faith negotiation between the parties for a period of 30 days. If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration under the rules of the Indian Arbitration and Conciliation Act, 1996, with the seat of arbitration in Bengaluru, India. The language of arbitration shall be English.

Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.